Library: Security: Communication

Security subject guide

Dealing with Difficult People in the Library

Articles

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12 Ways to Enhance Security's PR Skills.
The article focuses on 12 ways to improve security officers' public relation skills.
Mastering Rapport and Having Productive Conversations.
In this article the author discusses the importance of rapport building skills for employees at the national security agencies in the U.S.

Handling Anyone Difficult

This series goes through how to speak to and react to difficult people and draw positives outcomes from the interaction.

Bendigo TAFE acknowledges their campuses are located on the ancestral lands of the Djaara people of the Dja Dja Wurrung and the Yorta Yorta People. The institute respects traditional custodians, Elders and their cultural heritage.

Kangan Institute acknowledges their campuses are located on the ancestral lands of the Wurundjeri people of the Kulin Nations. The institute respects traditional custodians, Elders and their cultural heritage.

Images/icons used by BKI under license from Canva ; Microsoft image used with permission ; Book cover images under license from Syndetics